Our Mission

Our mission is to provide the public with free comprehensive, current and accurate information and referrals that address health and human service needs.

First Call For Help is a program of the United Way of Escambia County -- believing that information and referral is a core infrastructure that supports all the agencies that in turn support our citizens.  In 2008 we expanded that structure to include child care information and referral

We work to make service and resource searching easy - to help you, your neighbor or the social service professional. Our staff is also trained to stimulate the development of individual problem-solving conceptseducate the public on alternatives to the crisis response.

Our future lies in 24-hour service (2-1-1) to Escambia County, Florida and its neighboring communities.  In 2008 we expanded our hours to include weekends. In April of 2009 our call center expanded services to callers from Bay, Calhoun, Jackson, Holmes and Washington Counties.  Tomorrow, we look towards the development of a virtual single-point-of-entry for clients to improve service delivery by all agencies.